#WHOMADEMYCLOTHES

#whomadeyourclothes Kintwear

Who made your clothes? Or rather, #whomademyclothes; the hashtag for the global Fashion Revolution movement and more specifically, Fashion Revolution Week. We’re in it, folks; the seven-day period where brands and buyers are encouraged to have an open conversation about who’s beneath the seams, behind the cuts, and below the labels. The week where you get to encourage transparency in the fashion industry, ask the hard questions and find out who is doing their bit to make fashion in a safe, clean and beautiful way.

At RUBY, we know who makes our clothes. We know each of our makers by name and what time of the day they work best. Our cutters and makers aren’t just cutters and makers, they’re part of the fabric at RUBY. So we want to share them with you, in the hope that you can begin to know them like we do, as wonderful, vibrant, talented craftsman and not just a number behind a machine. So next time you pick up that turtleneck or gown, look beyond seams, fabric and labels and envision the hands that create…

Gary, Shirley and Carol: Our Cutters.

A cord with three strands is not easily broken. These guys are some of the most hard-working skilled people in the world of cutting and have been with us from the word go. Just imagine cutting twenty left sleeves at a time with perfect precision? Terrifying. You could probably give them cutting instructions in Elvish and they’d still do a perfect job. So next time you pick up one of our RUBY t-shirts with the stripes matched perfectly at the seams, whisper a word of gratitude to these guys.

#whomadeyourclothes the cutters

Leon: Our Outerwear Maker

Definitely one of the nicest guys in the business and someone who shares our passion for a perfect blind hem. There is nothing that is ever too hard or too much trouble for Leon. Hours of thought and care are put into every welt pocket, every press of the iron and every button and buttonhole. His coats are perfection, beckoning inspection. Go on, you won’t be disappointed.

#whomadeyourclothes Maker

Terry and Tania: Our Knitwear Makers

This husband and wife duo know how to do knits well. Sleeve, no sleeves, long or short, they make our knit garments like they’re going out of fashion (they’re not!). There’s also the added bonus that Terry makes you feel like his favourite person in the world when he answers the phone and gets a little pink in the cheeks when you notice his new haircut. And there’s no bad cop in this duo but Tania certainly knows how to do business. Welcome to the T team.

So, of course, this is only a snapshot of a few of our geniuses behind the scenes, so please, ask us about others! We’ll tell you their favourite greeting, what colour they wear the best and how graciously they change their stitch length when it’s at 2.5 and we decide we want a 2. Let the questions commence and do us the honour of showing you the handwriting that makes RUBY so unique. We’re an open book, after all...x

YOUR PERSONAL GUIDE TO SHOPPING ONLINE WITH US

SHIPPING THAT WORKS FOR YOU

  • Can't wait? Get your goodies delivered to you faster with our 1 & 3 hour delivery service to all central Auckland addresses.

  • Save on shipping and click & collect your order. You can pick up your new pieces direct from your local RUBY store.

  • Overseas and need your RUBY fix? Not to worry, we offer worldwide shipping via DHL. Australian deliveries take between 2 - 5 working days and cost $25NZD, all Asia / Pacific deliveries take between 2 - 5 working days and cost $35 NZD. Deliveries to the rest of the world will take between 2 - 7 working days and cost $60 NZD.

Find out more about our shipping terms here

RETURNS

  • If your garment doesn't fit right or you'd like to exchange your purchase for any reason, we offer simple 14 day returns. We will exchange any item purchased through rubynz.com, with the exception of beauty products and SALE items, within 14 days from the original purchase date.

  • We offer free returns on all Australian orders.

Find out more about our returns policy here

  • To return an item please email us at online@rubynz.com. Please send your return back to us at the following address:

NEW ZEALAND RETURNS

RUBY Online, 40 Monmouth Street, Grey Lynn, Auckland 1021 New Zealand

AUSTRALIAN RETURNS

Return Paid 88252, RUBY Returns, C/- NZ Post, PO BOX 1506 Strawberry Hills, NSW 2012, Australia

AVAILABILITY BY STORE

If you're heading in to store to pick up a particular piece, check to see that we've got it before you get there. Simply select the style you're after online at rubynz.com, select your size and then click the Availability By Store drop-down menu on the right-hand side of the page under Add To Bag. A list of our RUBY stores will appear along with the stock availability in the selected size.

REDEEM YOUR LOYALTY ONLINE

We value your loyalty so we think it's only fair that you are rewarded. For every $1000 you spend with us, in any RUBY store or online at rubynz.com you will receive a $75 RUBY Loyalty Voucher. Your loyalty points are earned through making full price RUBY & Liam purchases. Once you have reached your $1000 milestone, your $75 RUBY Loyalty Voucher will be automatically added to your account and is redeemable on any full priced RUBY or Liam item within 12 months.

Already have a RUBY Loyalty Voucher and want to use it online? You will need to email us at online@rubynz.com to redeem your voucher online.

Haven't signed up yet? Either head in to store or sign up online at rubynz.com.

LUCKY LAST

View our Lucky Last category for your last chance to shop that piece you've had your eye on.

LIVE CHAT

Have you got a question about a specific item or can't find what you're after online? You can chat with one of our lovely RUBY girls online between 9am - 5pm, Monday - Friday. Simply click the Live Chat tab on the bottom right-hand corner of your screen. Happy chatting...

PAYMENT

Don't have a credit card? Not to worry, you can now pay using Account2Account, no plastic required. This option is now available at the Payment Checkout page.

Thanks ladies, happy shopping x