YOUR PERSONAL GUIDE TO SHOPPING ONLINE WITH US

SHIPPING THAT WORKS FOR YOU

  • Can't wait? Get your goodies delivered to you faster with our 1 & 3 hour delivery service to all central Auckland addresses.

  • Save on shipping and click & collect your order. You can pick up your new pieces direct from your local RUBY store.

  • Overseas and need your RUBY fix? Not to worry, we offer worldwide shipping via DHL. Australian deliveries take between 2 - 5 working days and cost $25NZD, all Asia / Pacific deliveries take between 2 - 5 working days and cost $35 NZD. Deliveries to the rest of the world will take between 2 - 7 working days and cost $60 NZD.

Find out more about our shipping terms here

RETURNS

  • If your garment doesn't fit right or you'd like to exchange your purchase for any reason, we offer simple 14 day returns. We will exchange any item purchased through rubynz.com, with the exception of beauty products and SALE items, within 14 days from the original purchase date.

  • We offer free returns on all Australian orders.

Find out more about our returns policy here

  • To return an item please email us at online@rubynz.com. Please send your return back to us at the following address:

NEW ZEALAND RETURNS

RUBY Online, 40 Monmouth Street, Grey Lynn, Auckland 1021 New Zealand

AUSTRALIAN RETURNS

Return Paid 88252, RUBY Returns, C/- NZ Post, PO BOX 1506 Strawberry Hills, NSW 2012, Australia

AVAILABILITY BY STORE

If you're heading in to store to pick up a particular piece, check to see that we've got it before you get there. Simply select the style you're after online at rubynz.com, select your size and then click the Availability By Store drop-down menu on the right-hand side of the page under Add To Bag. A list of our RUBY stores will appear along with the stock availability in the selected size.

REDEEM YOUR LOYALTY ONLINE

We value your loyalty so we think it's only fair that you are rewarded. For every $1000 you spend with us, in any RUBY store or online at rubynz.com you will receive a $75 RUBY Loyalty Voucher. Your loyalty points are earned through making full price RUBY & Liam purchases. Once you have reached your $1000 milestone, your $75 RUBY Loyalty Voucher will be automatically added to your account and is redeemable on any full priced RUBY or Liam item within 12 months.

Already have a RUBY Loyalty Voucher and want to use it online? You will need to email us at online@rubynz.com to redeem your voucher online.

Haven't signed up yet? Either head in to store or sign up online at rubynz.com.

LUCKY LAST

View our Lucky Last category for your last chance to shop that piece you've had your eye on.

LIVE CHAT

Have you got a question about a specific item or can't find what you're after online? You can chat with one of our lovely RUBY girls online between 9am - 5pm, Monday - Friday. Simply click the Live Chat tab on the bottom right-hand corner of your screen. Happy chatting...

PAYMENT

Don't have a credit card? Not to worry, you can now pay using Account2Account, no plastic required. This option is now available at the Payment Checkout page.

Thanks ladies, happy shopping x

WHY WAIT? CHOOSE OUR SAME DAY DELIVERY SERVICE

Same day delivery

We're making it easier for you to get your goodies faster with our new 1 and 3 hour same day delivery service to all central Auckland addresses.

To get your new goodies delivered within the hour it's $20 and $15 if you'd like them delivered within 3 hours.

Our same day delivery service is available for all online orders in Auckland central between 10am and 4pm.

  • Same day delivery is only available on weekdays and is not available on public holidays.

  • Orders must be placed between 9am-2pm on business days (same day delivery is not available on public holidays or weekends) to allow for processing and delivery of your order.

  • Please provide a phone number so the driver can contact you within the delivery time-frame, should they need to.

  • All deliveries must be signed for. Please ensure your delivery address is attended. If your order is unable to be delivered, a redirection fee may apply.

Our 1 and 3 hour same day delivery service applies to the following central Auckland locations only; City Center, Eden Terrace, Epsom, Freemans Bay, Grafton, Morningside, Mt Eden, Newmarket, Parnell, Ellerslie, Greeenlane, Grey Lynn, Herne Bay, Kingsland, Mt Albert, Mt Roskill, Newton, Northcote, Pt Chevalier, Remuera, Sandringham, Takapuna & Western Springs.

To celebrate the launch of our new delivery service, we're offering FREE 1 hour deliveries for all Auckland orders over $100 between 3pm - 4pm today! Enter the code WHYWAIT at the checkout and your brand new pieces will be with you before 3pm this afternoon so you won't even need to leave the office. Weekend look sorted.