Payment

Payment is via credit card or internet banking (Account to Account) only. RUBY accepts Visa, MasterCard and American Express. All payments are processed through Payment Express.

What is Payment Express?

This is an electronic payment service that enables us to safely and securely accept payments. If you have any questions about this service please contact us at online@rubynz.com

What is Account to Account?

Account to Account is an e-commerce solution that enables us to accept online bank transfers as an alternative to credit card payments.

Why use Account to Account?

Account to Account provides an alternative online payment option for customers without credit cards, or for customers who prefer paying via online bank transfer.

The name that will appear on your bank statement will be RUBY Apparel Auk.

Price of Goods

RUBY is a New Zealand based business and all transactions are billed in New Zealand dollars.

The price you pay for the goods will be the price specified on the website. If you are outside of New Zealand this is relevant to the daily exchange rate as provided by xe.com at the time of the purchase. All international orders are exempt from 15% GST, which will automatically be deducted at the checkout.

You also agree to pay the delivery and handling fee: $8NZD for New Zealand, $25NZD for Australia, $35NZD for Asia/Pacific and $60NZD for the rest of the world.

You are liable for any international import duties, customs & local sales taxes levied by the country you are shipping to. These taxes and duties may need to be paid in order to release your order from customs on arrival into your country.

RUBY prices are subject to variation without notice. The price payable for the goods shall be the price applicable on the date the goods are confirmed as ordered.

Privacy Policy

At RUBY, we want to give you the best possible experience. Your privacy is important to us and our goal is to be as open and transparent as possible about the personal data we collect.

All personal details provided will remain with RUBY and will not be distributed to third parties. Our website is not intended for use by children who are under 13 years of age.

What information do we collect?

We require your name, email address, phone number and home address for competitions or promotional email sign ups. When a purchase is made on our site, in addition to the above, we also ask for a shipping address and payment method details.

You can update, correct or delete your account information at any time by logging into your RUBY account or by emailing enquiries@rubynz.com for support.

What do we do with this information?

Your details will be kept on a private database for RUBY use only. Your information allows us to fulfil your online order and to contact you if necessary in regards to your order.

If you opt into receiving promotional emails from RUBY we will also send you information about products, promotions, giveaways and special offers.

Opting out of promotional communications:

If you do not wish to be contacted for promotional purposes, we offer a range of ways in which you can update your marketing preferences:

  • All promotional emails will contain an unsubscribe link in the email footer
  • Contact enquiries@rubynz.com explaining that you would like to unsubscribe from RUBY promotional emails, with "unsubscribe" in the email subject heading

Opting out of all communications:

If you no longer wish to belong to our RUBY database and would like all of your information to be removed from our system, please contact enquiries@rubynz.com. In your email please explain that you would like to be completely removed from the RUBY database and we will deactivate your account.

Payment Information:

To enable Payment Express to provide secure payment facilities, Payment Express will typically acquire information which may include the cardholder's name, credit card number (with the expiry date) and billing address. Payment Express does not collect such information on behalf of RUBY and will only use and disclose such information in accordance with these terms.

Cookies:

We use cookies to enhance your shopping experience with rubynz.com. Cookies make it easier when you browse our website and allow you to make full use of the online shopping and personalised features available.

By using or accessing our website, you are consenting to RUBY’s use of Cookies as follows:

  • Analytical Purposes: We use cookies to analyse your activity for tracking purposes, in order to improve the functionality and user experience of our website. We do not use cookies to track your Ip address. You can opt out of using cookies for analytical purposes here.
  • Your Preferences: We use cookies to store your preferences on our website. For example we may store recent searches you have performed in a cookie so that we allow you to easily repeat those searches when you return to the website.

If you have any questions in regards to our privacy policy please contact us at enquiries@rubynz.com.