At RUBY we are a community-based, high achieving company, and we aim to attract team members who will continue to push the company even further into the future. The care, intimacy and love that comes from being a family-owned brand is woven into our DNA.

We are committed to hiring people who are representative of the communities we belong to. Crucial to understanding this is, knowing that every individual person is a unique constellation of many different groups, learning that there are realities of an inequitable of society. We are committed to dismantling the conscious and unconscious biases within our company. This takes work from all team members at all levels.

Everyone is welcome and encouraged to apply.

Online Store Third in Charge

We are looking for an organised and driven third in charge to join our Online Store team located in our head office in Grey Lynn, Auckland. As one of our fastest growing stores, we are looking for an applicant that has great multi-tasking and customer service skills, is driven to meet sales targets, has a love for our RUBY and Liam brands and is eager to develop within the role.

Founded in 2002, RUBY is an eminent fashion label based in Aotearoa, best known and loved for the mutually nourishing relationship it has with its community, and the way its designs embody those who wear them. RUBY is a family-owned brand, and the care, intimacy and love that comes from this is woven into its DNA.

With this role you will be joining a creative, diverse, inspiring and fast paced industry.

PRIMARY OBJECTIVES OF THE ROLE

  • Provide excellent customer service to new and returning Rubettes
  • Consistently delivering and meeting targets of daily processes.
  • Reporting on daily sales against targets
  • Assist with the daily running of the store, including stock management, e-retailer reconfiguration, stock variance solving, weekly stock shuffle and general maintenance.
  • Processing of online orders
  • Ensure company policies and procedures are followed
  • Returns & faulties
  • Repricing
  • Warehouse management
  • Respond to customer queries through all channels including email, phone and LiveChat.
  • Friendly and joyful store environment that customers want to engage with
  • Customers engaged with in a way that is appropriately uplifting to them
  • Customer relationships nurtured
  • Reporting on daily sales against targets
  • Assist with marketing activations
  • Assist in the training of all part time staff and provide them with ongoing coaching
  • Assist in implementation of new processes and updates to online team training resources
  • Team culture support
  • Participating in open and effective communication with the Online Store Manager

IMPORTANT CHARACTERISTICS

  • Ideally one years’ experience in similar role
  • Love of fashion online retail
  • Process driven
  • Organised and methodical
  • Excellent communicator, both verbal and written
  • Detail-focused
  • Strong numeracy skills
  • Open minded, willing and adaptable to do whatever is required
  • Trustworthy and professional
  • Comfortable in a fast-paced environment and works well under pressure
  • Good time management skills and able to prioritise tasks
  • An all rounder

Rubettes want to live life to the fullest, to make their mark on the world, and to leave the earth in a better place than they found it. The successful candidate will embody these attributes.

Communication is an important part of this role and your skills in this area are fundamental to the role's success.

You will need previous experience in using and working with Excel, Microsoft Outlook, Word and POS systems.

In return we will offer you the chance to work with a highly talented team where you will be nurtured and trained to reach your full potential.

To apply please send your CV and personalised cover letter to ella@rubynz.com by Wednesday 12th May.

More Info

SAMPLE CUTTER APPRENTICE PART TIME/CASUAL

We are looking for a Part Time or Casual Sample Cutter/Apprentice. This is the perfect role for someone who is currently studying Fashion and or looking for part time/casual work within the industry.

You will be assisting the Sample/Production team in different areas – mainly sample cutting and driving to help the team deal with busy time frames.

PRIMARY OBJECTIVES OF THE ROLE

Being able to learn while also completing workroom and production tasks to a high standard.

You will be joining a creative, diverse, inspiring and fast paced industry. To be successful in your application you will have the following skills:

  • 1-2 years’ experience in a similar role
  • Sample Cutting Experience
  • Fabric Knowledge
  • Pattern Construction Knowledge
  • Accuracy and Attention to Detail
  • Able to work well under pressure
  • Driver’s License

If you are interested in this role please email your CV and a personalised cover letter to paddy@rubynz.com.

More Info

Community Manager – Part Time

We’re looking to fill our Community Manager role with a sparkly individual who brings the vibe and is an organisation queen! The role is a twenty hour per week position ensuring our Head Office & stores run smoothly, overseeing administration projects across the business.

PRIMARY OBJECTIVES OF THE ROLE

  • ~ GOOD VIBE ~
  • Ensure smooth day-to-day running of head office and stores
  • Health and Safety
  • HR coordination and administration
  • Toolbox for Change contributions
  • Project management – ensure on time and on budget delivery by coordinating key stakeholders
  • Administrative expense management and savings
  • Finance team assistance
  • Oversee head office and store maintenance
  • Mindful Fashion administration

This position is primarily based at our Auckland Head Office.

To apply please send your CV and personalised cover letter to emily@rubynz.com.

Applications close Sunday 9th May.

More Info

Rubette Development Manager

We’re on the hunt for a Rubette Development Manager to lead our volume stores in a newly created role within our sales support team. We’re looking for an individual who is passionate about team development; a bold leader who can empower and grow their team to hit sales KPIs.

HOW YOU WILL DO THIS

TEAM DEVELOPMENT

  • Identify team member’s strengths to further develop and weaknesses to improve on
  • Succession planning
  • Ensure your team are managing their teams effectively (development and delegation)
  • Utilise Training Pros as necessary
  • Ensure teams are trained to meet the sales, operations and communications requirements of RUBY stores
  • Develop action plans for your team to ensure their continued growth at RUBY
  • Run meaningful review processes
  • Ensure your team’s time is being well-managed
  • Provide guidance and pastoral care
  • Recruitment
  • Team culture
  • Performance improvement and formal performance management as necessary
  • Time on the ground, in store

COMMUNICATIONS

  • Communications to and from stores are valuable, not detrimental
  • Company communications are effectively distributed to your team
  • Champion feedback loops to provide best possible chance of company-wide advancement
  • Participate in company meetings, and run regular meetings with your team
  • Ensure company processes and procedures are clearly understood through use of training manuals and scheduled updates

IMPORTANT CHARACTERISTICS

  • Passionate about community & team development
  • Love of retail
  • Excellent communicator, both written & verbal
  • Project Management experience, managing multiple deliverables, timelines, and resources all at the same time.
  • Adopts an innovative & creative approach to problem solving
  • Strong organisational skills to effectively manage time, prioritise and manage multiple tasks while consistently meeting deadlines
  • Detail-focused
  • Strong numeracy skills
  • Trustworthy and professional
  • Comfortable in a fast-paced environment and works well under pressure

This position is primarily based at our Auckland Head Office.

To apply please send your CV and personalised cover letter to annalise@rubynz.com.

Applications close Sunday 9th May.

More Info

Customer Analyst

This is an exciting opportunity to join our growing analytics team in a newly created role. Data is a crucial part of our mission to ensure we continue to evolve alongside our loyal community and create designs that embody those who wear them.

The successful candidate will be a curious and analytical thinker, generating data-driven customer insights that will help to increase sales and drive better business decisions by building foundational competitive knowledge. They’ll also be able to visualise customer data collected through all digital platforms in order to optimise paid social and search investment and provide useful insights for content creation.

PRIMARY OBJECTIVES OF THE ROLE

  • Analyse data from the RUBY CRM, Google Analytics and all digital platforms in order to translate into insights and models that drive strategic decisions and engage RUBY customers.
  • Develop, maintain and automate best-in-class weekly & monthly reports and dashboard concerning all customer insights, including rubynz.com user behaviour, acquisition channels and sales results to understand drivers of business performance, including customer acquisition and retention. -Responsible for CRM KPIs like frequency of purchase, average transaction value, customer acquisition and retention, traffic, member acquisition and registration, customer data. -Share insights and learnings back to the marketing, sales, buying, merchandising and wider RUBY team to help shape their strategy.
  • Develop and manage a multi-channel loyalty programme, identifying new opportunities to increase overall customer repeat rates and drive sign-up rates.
  • Work alongside the marketing team to plan and execute paid social and paid search campaigns, using a data-driven customer approach.
  • Monitor & optimise paid digital campaigns in order to increase performance and reach revenue targets.
  • Plan for and scope research and analysis projects, thinking through the primary and/or secondary sources you will need to source form our community to produce differentiated and data-driven insights.
  • Championing test and learn across the business, quantifying and challenging hypotheses and assumptions.
  • Translate insights into real actions and solutions, with a focus on solving important problems rather than specific tools.
  • Work with appropriate external providers to manage the CRM database, including hygiene, auditing for accuracy and integration of new data elements.
  • Project manage the build of RUBY’s data platform and customer relationship solutions necessary to level-up our analytics and personalisation capability, working closely with internal and external stakeholders.
  • Support the Planner where necessary on wider reporting functionality across the business.

IMPORTANT CHARACTERISTICS

  • Bachelor’s degree in statistics, mathematics, computer science, engineering, finance or a related discipline
  • 2+ years working a data analyst role, in areas such as customer insights, CRM analytics
  • Experience running successful Paid Social and Paid Search campaigns
  • Advanced Excel skills including pivot tables, lookups and data visualisation.
  • Proficient working with SQL and BI tools
  • Strong written and verbal communication with both technical and non-technical audiences.
  • Highly confident in dealing with ambiguity
  • Detail-oriented with a high standard for data accuracy and presentation.
  • A proactive, flexible, approachable attitude with good problem-solving skills
  • Creative, analytical thinker
  • Project Management experience, managing multiple deliverables, timelines, and resources all at the same time.
  • Curious and inquisitive, finding overlooked insights
  • Customer focused and self-driven, keen to raise the bar each time
  • Strong numeracy skills
  • Comfortable in a fast-paced environment and works well under pressure

This position is based at our Auckland Head Office.

To apply please send your CV and personalised cover letter to annalise@rubynz.com.

More Info

Christchurch Assistant Manager

We’re looking for a passionate and energetic Assistant Manager to join our team at RUBY Christchurch. Applicants must have excellent time management skills, great multi-tasking abilities, be driven to meet sales targets and a love for our RUBY and Liam brands. The successful applicant must have at least 1-2 years prior retail experience in a similar retail environment.

Founded in 2002, RUBY is an eminent fashion label based in Aotearoa, best known and loved for the mutually nourishing relationship it has with its community, and the way its designs embody those who wear them. RUBY is a family-owned brand, and the care, intimacy and love that comes from this is woven into its DNA.

With this role you will be joining a creative, diverse, inspiring and fast paced industry. To be successful in your application you will have the following skills:

  • Have at least 1-2 years retail experience
  • Professional and passionate about the fashion and retail industry
  • Love for & excellent product knowledge of the brands we produce and carry
  • Focused on providing excellent customer service
  • Driven to succeed at each and every endeavour you undertake
  • Able to work well under pressure
  • Proactive
  • Open minded, willing and adaptable to do whatever is required
  • High standard of personal presentation and style
  • Reliable and flexible
  • Friendly and personable

Rubettes want to live life to the fullest, to make their mark on the world, and to leave the earth in a better place than they found it. The successful candidate will embody these attributes.

Communication is an important part of this role and your skills in this area are fundamental to the role's success.

You will need previous experience in using and working with Excel, Microsoft Outlook, Word, POS systems, target and budget sheets.

In return we will offer you the chance to work with a highly talented team where you will be nurtured and trained to reach your full potential.

If you have an enthusiasm for great customer service and are passionate about the RUBY brands then we would love to hear from you. Please send your C.V along with a personalised cover letter to manager.christchurch@rubynz.com.

More Info

AUCKLAND PART-TIME SALES ASSISTANT

We are looking for part time and casual retail assistants to join our Auckland team. Experience in a similar retail environment is preferred but not essential. You will assist the store management team in the daily running of the store.

With this role you will be joining a creative, diverse, inspiring and fast paced industry. To be successful in your application you will have the following skills:

  • Professional and passionate about the fashion and retail industry
  • Love for & excellent product knowledge of the brands we produce and carry
  • Focused on providing excellent customer service
  • Driven to succeed at each and every endeavour you undertake
  • Able to work well under pressure
  • Proactive
  • Open minded, willing and adaptable to do whatever is required
  • High standard of personal presentation and style
  • Reliable and flexible
  • Friendly and personable
  • Communication is an important part of this role and your skills in this area are fundamental to the role's success.

In return we will offer you the chance to work with a highly talented team where you will be nurtured and trained to reach your full potential.

If you have an enthusiasm for great customer service and are passionate about the RUBY brands then we would love to hear from you. Please send your C.V along with a personalised cover letter to fiona@rubynz.com.

More Info