Shipping

LOCATION	CARRIER	TIME FRAME	COST
New Zealand	CourierPost	1 - 3 working days	FREE
Collect at any RUBY store	Click + Collect	2 days	FREE
3-Hour Within Auckland, Hamilton, Wellington & Christchurch	Uber Direct	3 hours	CALCULATED AT CHECKOUT FREE
3-Hour Within Auckland Central	Deadline	3 hours	$25 NZD
Same-day Within Auckland Central	CourierPost Express	By end of day	$20 NZD
Same-day Within Wellington, Christchurch, Hamilton & Wider Auckland	CourierPost Express	By end of day	$20 NZD
Australia (Orders Over $300 AUD)	CourierPost Standard	7 - 15 working days	FREE
Australia (Orders Under $300 AUD)	CourierPost Standard	7 - 15 working days	$20 AUD
Australia (Orders Over $300 AUD)	DHL Express	2 - 5 working days	$15 AUD
Australia (Orders Under $300 AUD)	DHL Express	2 - 5 working days	$35 AUD
United Kingdom (Orders Over £300)	CourierPost Standard	15 - 20 working days	FREE
United Kingdom (Orders Under £300)	CourierPost Standard	15 - 20 working days	£25
United Kingdom	DHL Express	4 - 7 working days	£40
United States (Orders Over $350 USD)	CourierPost Standard	15 - 20 working days	FREE
United States (Orders Under $350 USD)	CourierPost Standard	15 - 20 working days	$30 USD
United States	DHL Express	4 - 7 working days	$50 USD
Rest of the World	CourierPost Standard	15 - 20 working days	$50 NZD
Rest of the World	DHL Express	4 - 7 working days	$80 NZD

 

All online orders will be dispatched within 48 hours, excluding 3-Hour / Same Day services. Please take into account that dispatch time frames is in addition to the carrier time frame.

While we aim to provide all customers with accurate delivery time frames, there may be circumstances where delivery is delayed because of events beyond our control. If this happens, we will do our best to arrange for your order to be delivered as soon as possible, but we will not be liable to you for any losses caused as a result of the delay.

 

COURIERPOST (DELIVERIES WITHIN NEW ZEALAND)

• We can courier to any address including PO Boxes.
• Signature is required upon delivery.
• Orders are processed from the RUBY online store in Auckland, New Zealand.
• If you have any order queries, please contact our online store at online@rubynz.com.

 

CLICK + COLLECT

• Click + Collect gives you the flexibility of ordering online and the convenience of being able to pick up your order from your nearest RUBY store.
• Provided that your garment is available at the store you have selected, there is no charge (please see our ‘Find in store’ store availability guide on each style).
• We will confirm by email as soon as your order is ready for collection, within one working day.
• Please bring your order confirmation and photo I.D for collection.
• If you have any queries, please contact our online store at online@rubynz.com

 

UBER DIRECT 3-HOUR DELIVERY

Free from the 21st September 4.00pm - 5th October 3.00pm. Please see here for full terms & conditions. 

• The price for Uber Shipping is variable, depending on the distance from your delivery address to the store with the available product.
• Items in your order must be available in a RUBY store within 10km of your delivery address for Uber Shipping to be an available shipping method.
• Uber Delivery is available between 9am - 3pm weekdays, and 10am - 3pm weekend days.
• Any orders placed outside of this timeframe, will be sent the following day using Uber Delivery.
• You must be available at the address at the time of delivery, otherwise you risk the parcel being returned to us.
• If the item is left at your property, the liability for the parcel becomes that of the customer, from the time the delivery photo is provided from Uber.
• If the product is unavailable in the required store for any reason, your order will be sent on our standard overnight shipping via courier post. 

 

AUCKLAND CENTRAL SAME DAY & 3-HOUR DELIVERY

• For residents in Auckland central, our online store offers a 3 hour same day delivery service.
• Same day delivery is only available on weekdays and is not available on public holidays. The item/items ordered must be in stock at your local store to be eligible for same day delivery. Use the ‘Find in store’ store availability guide on each style to double check.
• The timeframe is quoted by our courier company and may vary slightly due to unforeseen circumstances.
• Orders need to be placed before 12pm on business days to allow for processing and delivery of your order.
• Please provide a phone number that you can be contacted on within the delivery timeframe. If the driver cannot find you they will call you on this number to try and complete the delivery.
• All deliveries must be signed for. Please ensure your delivery address is attended. If your order is unable to be delivered, a redirection fee may apply.
• Delivery to the following central Auckland locations only:

*Auckland CBD, Avondale, Birkenhead, Blockhouse Bay, Eden Terrace, Ellerslie, Epsom, Freemans Bay, Glen Innes, Glenfield, Grafton, Greenlane, Grey Lynn, Herne Bay, Kingsland, Milford, Morningside, Mt Albert, Mt Eden (City), Mt Roskill, Mt Wellington, New Lynn, Newmarket, Newton, Northcote, Onehunga, Otahuhu, Parnell, Penrose, Ponsonby, Remuera, St Lukes, Takapuna, Viaduct Harbour, Westfiled, Westmere.

 

WELLINGTON, CHRISTCHURCH, HAMILTON, & WIDER AUCKLAND SAME DAY DELIVERY

• For residents in Wellington, Christchurch & Hamilton our online store offers a same day delivery service, delivered between 11am and 5:30pm.
• Qualifying same day postcodes:

Hamilton: Gordonton, Te Kowhai, Claudelands, Whatawhata, Te Rapa, Hamilton Central, Frankton Junction, Hamilton East, Rukuhia, Melville, Temple View.

Wellington: Grenada North, Korokoro, Ohariu, Khandallah, Karori, Mount Victoria, Wellington Central, Miramar, Owhiro Bay, Karori West.

Auckland: Point Chevalier, Sandringham, Mount Roskill, Epsom, Ellerslie, Parnell, Auckland Central, Arch Hill, Herne Bay, Remuera, North Shore, Takapuna, Surfdale 23 Christchurch: Akaroa, Robinsons Bay, Wainui, Ataahua, Motukarara, Springston South, Allandale, Pigeon Bay, Lyttleton, Cashmere Hills, Sumner, Halswell, Hei Hei, Rolleston, Templeton, Coutts Island, Harewood, Marshland, Papanui, Burnside, Fendalton, Riccarton, Saint Albans, Christchurch Central, Aranui,, Bromley, Spreydon

• Orders need to be placed before 12pm on business days (same day delivery is not available on public holidays or weekends) to allow for processing and delivery of your order.
• The item/items ordered must be in stock at your local store to be eligible for same day delivery. Use the ‘Find in store’ store availability guide on each style to double check.
• Orders placed after the cut off time will be delivered on the following weekday between 11am and 5:30pm.
• Same day delivery is only available on weekdays and is not available on public holidays.
• The time frame is quoted by our courier company and may vary slightly due to unforeseen circumstances.
• Please provide a phone number that you can be contacted on within the delivery timeframe. If the driver cannot find you they will call you on this number to try and complete the delivery.
• Signature is required upon delivery.
• Please ensure your delivery address is attended. If your order is unable to be delivered, a redirection fee may apply.

 

AUSTRALIA & REST OF WORLD: DHL EXPRESS & COURIERPOST STANDARD INTERNATIONAL

• We can courier to any address including PO boxes.
• Signature is required upon delivery.
• Estimated delivery times are to be used as a guide only – delays caused by the customs clearance processes are out of our control.
• For international orders, import duty, customs fees and local sales taxes (levies) may be charged to you by the destination country’s authorities, depending upon the laws and regulations of that country. RUBY is not responsible for custom duty charges.
• Payment of these levies may be necessary to release your order from customs on arrival.
• If you have any order queries, please contact our online store at online@rubynz.com.