Shipping

Shipping

TIMEFRAMES

We aim to dispatch all online orders within 48 hours Monday-Friday, excluding 3-Hour / Same Day services. Please take into account that dispatch time frames is in addition to the carrier time frame.

While we aim to provide all customers with accurate delivery time frames, there may be circumstances where delivery is delayed because of events beyond our control. If this happens, we will do our best to arrange for your order to be delivered as soon as possible, but we will not be liable to you for any losses caused as a result of the delay.

 

SHIPPING TIMEFRAMES BY LOCATION

CARRIER

TIME FRAME

COST
New Zealand (Orders Over $99 NZD) CourierPost 1 - 3 working days FREE
New Zealand (Orders $99 and under NZD) CourierPost 1 - 3 working days $8 NZD*
Collect at any RUBY store Click + Collect 4 hours*** FREE
3-Hours Within Auckland, Hamilton, Wellington + Christchurch Uber Direct 3 hours CALCULATED AT CHECKOUT
Australia (Orders Over $150 AUD) CourierPost Standard 3 - 6 working days FREE**
Australia (Orders $150 and under AUD) CourierPost Standard 3 - 6 working days $20 AUD**
Australia DHL Express 2 - 5 working days $30 AUD**
United Kingdom (Orders Over £150) DHL Express 4 - 7 working days FREE**
United Kingdom (Orders Under £150) DHL Express 4 - 7 working days £30**
United States (Orders Over $200 USD) CourierPost Standard 15 - 20 working days FREE**
United States (Orders Under $200 USD) CourierPost Standard 15 - 20 working days $30 USD**
Rest of the World CourierPost Standard 15 - 20 working days $50 NZD**
Rest of the World DHL Express 4 - 7 working days $80 NZD**

*Standard rate for both rural and urban delivery

**International orders may be subject to import duties, customs fees and local sales taxes (levies). Please see below for more detail.

 

COURIERPOST (DELIVERIES WITHIN NEW ZEALAND)

  • We can courier to any address including PO Boxes.
  • Signature is required upon delivery.
  • Orders are processed from the RUBY online store in Auckland, New Zealand.
  • If you have any order queries, please contact our online store at online@rubynz.com.

 

CLICK + COLLECT

  • Click + Collect gives you the flexibility of ordering online and the convenience of being able to pick up your order from your nearest RUBY store.
  • Provided that your garment is available at the store you have selected, there is no charge (please see our ‘Find in store’ store availability guide on each style).
  • We will confirm by email as soon as your order is ready for collection, within one working day.
  • Please bring your order confirmation and photo I.D for collection.
  • ***Please note your order can only be picked up within store opening hours
  • If you have any queries, please contact our online store at online@rubynz.com


      AUSTRALIA & REST OF WORLD: DHL EXPRESS & COURIERPOST STANDARD INTERNATIONAL

      • We can courier to any address including PO boxes.
      • Signature is required upon delivery.
      • Estimated delivery times are to be used as a guide only – delays caused by the customs clearance processes are out of our control.
      • If you have any order queries, please contact our online store at online@rubynz.com.

       

      INTERNATIONAL ORDERS:  IMPORT DUTIES, CUSTOMS FEES + LEVIES

      • For international orders, import duty, customs fees and local sales taxes (levies) may be charged to you by the destination country’s authorities, depending upon the laws and regulations of that country. RUBY is not responsible for custom duty charges.
      • Payment of these levies may be necessary to release your order from customs on arrival.
      • Please note that any orders returned due to unpaid customs will not be refunded.