Shipping
CHRISTMAS SHIPPING CUT-OFF DATES
We're working hard to have your gifts to you by Christmas! Your orders will be dispatched within 24 hours until Sunday 22nd December, with the exception of Weekends. All orders placed over the weekend will be dispatched the following Monday.
Please use the guide below for timings on when to order to receive your goodies by Christmas.
| LOCATION | CARRIER | CUT-OFF DATE |
|---|---|---|
| Rest of World | CourierPost | Monday 25th November |
| United States | CourierPost | Monday 25th November |
| United States | DHL Express | Friday 13th December |
| United Kingdom | DHL Express | Friday 13th December |
| New Zealand RURAL | CourierPost | Friday 13th December |
| Australia | DHL Express | Monday 16th December |
| New Zealand | CourierPost | Monday 16th December |
| Auckland (Within 10km of a RUBY store) | Uber Direct | 2.00pm Tuesday 24th December |
| Mt. Maunganui (Within 10km of a RUBY store) | Uber Direct | 2.00pm Tuesday 24th December |
| Hamilton (Within 10km of a RUBY store) | Uber Direct | 2.00pm Tuesday 24th December |
| Wellington (Within 10km of a RUBY store) | Uber Direct | 2.00pm Tuesday 24th December |
| Christchurch (Within 10km of a RUBY store) | Uber Direct | 2.00pm Tuesday 24th December |
SHIPPING INFORMATION
LOCATION |
CARRIER |
TIME FRAME |
COST |
|---|---|---|---|
| New Zealand | CourierPost | 1 - 3 working days |
FREE EXCLUDING TAKE BACK |
| Collect at any RUBY store | Click + Collect | 2 days | FREE |
| 3-Hour Within Auckland, Hamilton, Wellington & Christchurch | Uber Direct | 3 hours |
CALCULATED AT CHECKOUT |
| Australia (Orders Over $250 AUD) | DHL Express | 2 - 5 working days | FREE |
| Australia (Orders Under $250 AUD) | DHL Express | 2 - 5 working days | $25 AUD |
| United Kingdom (Orders Over £200) | DHL Express | 4 - 7 working days | FREE |
| United Kingdom (Orders Under £200) | DHL Express | 4 - 7 working days | £30 |
| United States (Orders Over $200 USD) | CourierPost Standard | 15 - 20 working days | FREE |
| United States (Orders Under $200 USD) | CourierPost Standard | 15 - 20 working days | $30 USD |
| United States | DHL Express | 4 - 7 working days | $50 USD |
| Rest of the World | CourierPost Standard | 15 - 20 working days | $50 NZD |
| Rest of the World | DHL Express | 4 - 7 working days | $80 NZD |
We aim to dispatch all online orders within 24 hours Monday-Friday, excluding 3-Hour / Same Day services. Please take into account that dispatch time frames is in addition to the carrier time frame.
While we aim to provide all customers with accurate delivery time frames, there may be circumstances where delivery is delayed because of events beyond our control. If this happens, we will do our best to arrange for your order to be delivered as soon as possible, but we will not be liable to you for any losses caused as a result of the delay.
TAKE BACK SHIPPING INFORMATION
Please note that all TAKE BACK purchases will incur a $5 shipping fee within New Zealand.
All other standard shipping rates apply.
COURIERPOST (DELIVERIES WITHIN NEW ZEALAND)
- We can courier to any address including PO Boxes.
- Signature is required upon delivery.
- Orders are processed from the RUBY online store in Auckland, New Zealand.
- If you have any order queries, please contact our online store at online@rubynz.com.
UBER DIRECT SAME DAY SHIPPING
- Uber Direct is available on all orders within the eligibility criteria.
- Items in your order must be available in a RUBY store within 10km of your delivery address for Uber Shipping to be an available shipping method.
- Uber Direct is available between 9am - 3pm weekdays, and 10am - 3pm weekend days.
- Any orders placed outside of this timeframe, will be sent the following day using Uber Direct.
- You must be available at the address at the time of delivery, otherwise the parcel will be left at your delivery address. A picture will be provided by Uber as proof of delivery.
- If the item is left at your property, the liability for the parcel becomes that of the customer, from the time the delivery photo is provided from Uber.
- If the product is unavailable in the required store for any reason, your order will be sent on our standard overnight shipping via courier post.
CLICK + COLLECT
- Click + Collect gives you the flexibility of ordering online and the convenience of being able to pick up your order from your nearest RUBY store.
- Provided that your garment is available at the store you have selected, there is no charge (please see our ‘Find in store’ store availability guide on each style).
- We will confirm by email as soon as your order is ready for collection, within one working day.
- Please bring your order confirmation and photo I.D for collection.
- If you have any queries, please contact our online store at online@rubynz.com
AUSTRALIA & REST OF WORLD: DHL EXPRESS & COURIERPOST STANDARD INTERNATIONAL
- We can courier to any address including PO boxes.
- Signature is required upon delivery.
- For international orders, import duty, customs fees and local sales taxes (levies) may be charged to you by the destination country’s authorities, depending upon the laws and regulations of that country. RUBY is not responsible for custom duty charges.
- Payment of these levies may be necessary to release your order from customs on arrival.
- Estimated delivery times are to be used as a guide only – delays caused by the customs clearance processes are out of our control.
- If you have any order queries, please contact our online store at online@rubynz.com.
free shipping within new zealand
