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General FAQs

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If you would like to make any changes to your order please get in touch with us as soon as possible via live chat, by calling +64 9 360 3708 or email through our contact us form. We will try our best to make any changes before the order has been dispatched.

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You will receive a confirmation email as soon as your order has been placed. If you have not received an order confirmation email within 2 hours please contact us via our contact us form, live chat, or +649 360 3708. Once your order has been shipped, you will receive another email from us with your tracking information.

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We aim to respond to all enquiries within 24 hours. Please bear with us during busy periods as we will have an increase in enquiries to respond to.

Sometimes our emails may land in your promotions or junk folders. Please check these folders if you do not hear from us within 2 business days. Before submitting your order or online enquiry, please carefully review your contact details.

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You can use the “Notify Me” feature on the product’s page, and this will notify you via email if the product comes back in stock! We also love hearing your suggestions on styles that you would like to see from RUBY or Liam, so be sure to contact our team via live chat and we can pop you on our request list to be notified if it ever does make a comeback.

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How can we help you?

If you have a question, it might have already been answered on our FAQ page. If your answer is not there, please send us a message on Messenger and we'll get to it as soon as possible.