Careers

Applicants must be passionate about giving our Rubettes high quality service as well as being committed to maintaining a smooth-running store, and a highly engaged team. You must have excellent time management skills, great multi-tasking abilities, be driven to meet sales targets and a love for our RUBY and Liam brands. The successful applicant will have 1-2 years of experience in a retail management role or similar. This role has a 40 hour working week of Sunday – Thursday.

To be successful in your application and join the fast paced and vibrant team at RUBY Christchurch you will have the following skills:  

• Have at least 1-2 years of Management experience.  
• Passion for and excellent product knowledge of the RUBY and Liam brands.  
• Strong Leadership Skills
• Creative flare and style
• Excellent customer service skills
• Excellent communication skills, both verbal and written.  
• Thrive in a fast-paced work environment and works well under pressure.  
• Proactive and ability to take initiative.  
• Organised and methodical in your work.  
• High level of time management skills and ability to prioritise tasks.  
• Open-minded, willing, and adaptable to do whatever is required.
• Accurate with a high attention to detail.  

Rubettes want to live life to the fullest, to make their mark on the world, and to leave the earth in a better place than they found it. The successful candidate will embody these attributes.

Communication is an important part of this role and your skills in this area are fundamental to the role's success.

You will need previous experience in using and working with Excel, Microsoft Outlook, Word, POS systems, target, and budget sheets.

In return we will offer you the chance to work with a highly talented team where you will be nurtured and trained to reach your full potential.

If you are enthusiastic about great customer service and passionate about the RUBY brands, then we would love to hear from you. Please send your C.V along with a personalised cover letter to Georgia at manager.christchurch@rubynz.com by Thursday 20th March x

As Technology lead, harness platform capabilities for marketing and wider business success 

Lead the Marketing team in the creation of a highly effective omnichannel marketing strategy, giving Rubettes the ultimate customer experience across all touchpoints 

Own the Digital Strategy, driving the digital roadmap and e-commerce sales to achieve both the performance metrics and operational efficiency goals 

Management of Marketing team members and workflow, ensuring marketing tasks meet daily, weekly and monthly KPIs 

Work collaboratively as part of the senior leadership team to deepen understanding of the key functions of all departments, and the corresponding team requirements  

LEADERSHIP 

• Self awareness, reflection and improvement 
• Show curiosity, thoughtfulness, empathy and joy 
• Hold a clear vision of what the Marketing team can be, and strive towards that 
• Communication  
• Build strong relationships – departmentally and interdepartmentally – and collaborate effectively 
• Pragmatism and adaptability 
• Professionalism and confidentiality 

 
ULTIMATE RUBETTE EXPERIENCE 

Customers must feel that they can trust: 

• Brand communications are on brand, accurate and relevant to their needs 
• We meet them on their preferred channel  
• The loyalty programme engages them based on their tier 
• Consistency between the online and IRL experience, as well as wider marketing communications 

 DIGITAL STRATEGY  

• Set the tone for a best-in-class digital experience that efficiently converts customers and joyfully houses the brands 
• Create a holistic digital strategy across all channels that drives profitable growth whilst providing the best customer experience and operational efficiency 
• Own the digital roadmap  
• Lead digital new market growth within the business 
• Drive profitability through efficient new customer acquisition, driving revenue, and managing costs 
• Manage external agency and technology partner relationships 

TECHNOLOGY 

• Ensure current RUBY technology platforms are fully utilised 
• Stay abreast of technology launches and implement to drive customer satisfaction and business growth 
• Able to interpret data and use it to guide decisions 
• The internal tech champion for the RUBY team, providing training where needed 

MANAGEMENT 

Meet expectations as defined in the Manager’s Handbook 

Marketing team members: 

• Talent spotting 
• Training (1:1 or group training on, for example: day-to-day marketing tasks, time management, communication) 
• Elevate individual team members’ strengths, mitigate weaknesses 
• Clarity of expectations 
• Excellent record keeping 
• Regular, effective WIPs and Developmental 1:1s 
• Delegation 
• Recruitment 
• Organised and tidy marketing area 
• Process maintenance  
• Identify departmental process improvement, and implement 
• Define what success looks like for the team, distributing goals to the wider team and channel owners who are accountable for meeting them across paid search, paid social, email, SMS, social media, customer service, the site and brand efforts (press, partnerships, etc.)  

COLLABORATION 

• Identify interdepartmental process improvement, and collaborate to implement 
• Identify areas of strength in related departments, and highlight to relevant manager(s) 
• Identify areas of weakness in related departments, highlight to relevant manager(s), and collaborate to improve (for example through training, process refinement, shifting tasks to Marketing team) 

KEY PERFORMANCE INDICATORS 

• GP margin and sales budgets exceeded  
• Relevant expense budgets managed  
• Thriving and engaged team  
• Marketing targets exceeded  
• On-time, accurate and insightful reporting  

In return we will offer you the chance to work with a highly talented team in a fun and dynamic work environment, where we work hard and know how to party. If you are interested, please send your C.V. along with a personalized cover letter to Anna-lise via email to annalise@rubynz.com by 16th March.

Lead an effervescent and effective team strategy that contributes to RUBY’s strategic objectives, makes our team excited to come to work, and delivers Rubettes the ultimate customer experience 

Understand when to advise, guide, facilitate, manage or execute 

Work collaboratively as part of the RUBY Exec team to deepen understanding of the key functions all departments, and the corresponding team requirements  

Lead company-wide training strategy, including ongoing adoption of technology best-suited to RUBY 

Grow and upskill team members in management positions, ensuring equitable treatment and exciting development of their teams 

Maintain and finesse all frameworks, processes and resources for the full employment life cycle  

Champion for company culture, and connection to wider community 

Ensure positive resolution in complex situations 

Utilise financial and market knowledge to craft plans that are best-fit for the organisation 

Oversee maintenance and development of RUBY HQ space, ensuring it is exciting and welcoming to all team members, and provides the right space and environment for team members to be effective in their roles 

Maintain good processes to ensure physical spaces and sensitive data are secure, and RUBY meets its Health and Safety obligations specified in New Zealand law 

LEADERSHIP 

• Self-awareness, reflection and improvement 
• Show curiosity, thoughtfulness, empathy and joy 
• Hold a clear vision of what the IRL team can be, and strive towards that 
• Communication  
• Build strong relationships – departmentally and interdepartmentally – and collaborate effectively 
• Pragmatism and adaptability 
• Professionalism and confidentiality 

TEAM STRATEGY 

• Deeply connect with the purpose of RUBY, and ensure it is always apparent to all team members 
• Understand and carefully maintain team structure, crafting adjustments as required, ensuring all functions can operate fluently 
• All team members aware of, and engaged with, potential progression pathways 
• Guide, or execute, recruitment for all roles, maintaining easily accessed and applied guidelines to ensure right people, right roles, and in line with company strategy 
• Lead succession planning, team development and representation & equity strategies  
• Facilitate interdepartmental communication pathways that are clear and effective 
• Ensure connection between retail and RUBY-based team members is strong 
• Utilise internal feedback systems (for example Team Buzz survey, weekly goals tracker) to gather insights on how team members are, and teams are operating 

ULTIMATE RUBETTE EXPERIENCE 

Customers must feel that they can trust: 

1. Their RUBY experience will be a joyful one 
2. The person they are interacting with has excellent product knowledge 
3. Consistency across all channels (marketing, IRL, site) 
4. Product is in impeccable condition, and rubynz.com stock holding is accurate 

ADVISE, GUIDE, FACILITATE, MANAGE, EXECUTE 

Using experience and intuition, based on the level of task, understand when to: 

• Advise – typically to the General Manager, Board or RUBY Exec 
• Guide – sounding board through the process 
• Facilitate – create framework, train on its useage 
• Manage – create framework, delegate execution and ensure successful delivery 
• Execute – complete the task 

AS A RUBY EXEC 

• Active communication and collaboration 
• Develop, debate and implement key strategic projects 
• Talent spotting and team development 
• Identify risks, seek out glimmers 
• Take charge of volatile situations 
• Be the eyes in the back of the other Exec’s heads 
• Prepare for, and attend, monthly Exec Meetings 

TRAINING STRATEGY 

• Lead company-wide training calendar  
• Ensure active engagement relevant to roles 
• Training progresses work towards meeting RUBY’s strategic goals 

MANAGER GROWTH 

• Ensure all people in management positions are adequately equipped perform their management duties (as outlined, for example, in RUBY Encyclopaedia, Manager’s Handbook and New Zealand law) 
• Provide support to managers as required  

EMPLOYMENT LIFECYCLE  

Guardian and communicator of all RUBY team policies and expectations, for example: 

• RUBY Encyclopedia 
• Manager’s Handbook 
• Rubette’s Handbook 
• RUBY Dictionary 

Finesse and maintain easily accessed and applied guidelines for: 

• Recruitment 
• Induction 
• Reviews 
• Exiting 
• Goal setting 
• Performance Management 
• Disciplinary 

Ensure full team buy in on: 

• Standard Month 
• Rules 
• Flow Time 
• Cycles 
• Business states 

Evaluate standard employment documentation templates, ensuring they meet standards as set out in New Zealand law, for example: 

• Individual Employment Agreements 
• Employment variations 
• Parental Leave 

Manage the pristine collation of: 

• Individual staff files 
• All Employment Lifecycle documentations 

COMPANY CULTURE AND COMMUNITY CONNECTION 

• Toolbox 
• Wellbeing 
• Social Club 
• Club Rubettes 
• Events 
• MFNZ 

POSITIVE RESOLUTION 

• Performance management, disciplinary, formal complaint processes 
• Change management processes (including restructures) 
• Interpersonal conflict resolution 
• Provide advice, support and counselling to staff with grievances or career issues 
• Utilise external networks (EAP provider, legal advice) where required 
  

FINANCIAL AND MARKET KNOWLEDGE 

Continually deepen understanding of: 

• New Zealand employment and retail market, and the factors that cause it to change 
• New Zealand employment law 
• Direct and indirect competition 
• New Zealand economy, and global influences 
• The changing ways customers interact with clothing companies 
• The effect of changing team strategy to overall RUBY performance 

HEALTH, SAFETY AND SECURITY 

• Oversee processes to manage protection of sensitive company information, and RUBY’s health and safety obligations required by New Zealand law 
• Alarm and access systems 

EXPENSE MANAGEMENT 

• Relevant expense budgets effectively utilised and spending kept within agreed budgets 

In return we will offer you the chance to work with a highly talented team in a fun and dynamic work environment, where we work hard and know how to party. If you are interested, please send your C.V. along with a personalized cover letter to Olivia via email to olivia@rubynz.com by 16th March.

Lead the retail team in the creation of an effervescent and effective in-store operation, giving Rubettes the ultimate customer experience 

Guardian of the retail team structure, ensuring it aligns, and contributes to, RUBY’s overall business strategy  

Execute, or oversee, the management of all retail team members, their workflow, and their training 

Utilise financial and market knowledge to craft retail deliverables (for example sales, KPIs, rosters and expense budgets) that are best fit for RUBY, and ensure targets are met 

Engage with, and oversee effective utilisation of, software to understand and improve sales OR retail performance 

Deliver insightful and proactive sales and other data analysis, relevant to recipient(s)  

Work collaboratively as part of the senior leadership team to deepen understanding of the key functions of all departments, and the corresponding team requirements, and link retail team with wider RUBY ecosystem

LEADERSHIP 

• Self-awareness, reflection and improvement 
• Show curiosity, thoughtfulness, empathy and joy 
• Hold a clear vision of what the IRL team can be, and strive towards that 
• Communication  
• Build strong relationships – departmentally and interdepartmentally – and collaborate effectively 
• Pragmatism and adaptability 
• Professionalism and confidentiality 
• Consistency  

ULTIMATE RUBETTE EXPERIENCE 

Customers must feel that they can trust: 

• Their in-store experience will be a joyful one 
• The person serving them has excellent product knowledge 
• Consistency across all stores, and wider marketing communications  
• Product is in impeccable condition, and rubynz.com stock holding for each IRL site is accurate 
  

RETAIL TEAM STRUCTURE 

• Carefully maintain retail team structure, crafting adjustments as required, ensuring sales and operational functions are Best In Class  
• All team members aware of, and engaged with, potential progression pathways 
• Departmental communication clear and effective, and processes are well maintained, seeking out improvements as required 
• Execute, or oversee recruitment for all retail team members, ensuring right people, right roles, and in line with company strategy 
• Lead succession planning, representation and diversity strategies for the retail team 
• Contribute to company-wide training strategy, and ensure retail team are trained to meet the needs of our customers 

MANAGEMENT 

Meet expectations as defined in the Manager’s Handbook, for example: 

• Retail team well supported by their manager 
• Clear and effective lines of communication upheld 
• Clarity of expectations 
• Excellent record keeping 
• Regular, effective WIPs and Developmental 1:1s 
• Delegation 
• Talent spotting, utilising Glimmers 
• Elevate individual team members’ strengths, mitigate weaknesses 
• Work closely with HR Business Partner to ensure full employment life cycle is best practice ( for example, recruitment, induction, training, reviews, exiting), and company resources (for example, RUBY Encyclopaedia, Manager’s Handbook) are consistently utilised 
• Health and safety processes upheld, and meet requirements under New Zealand law 
• Finesse and oversee performance management and disciplinary processes 
• Execute change management processes, including restructures, as required 

FINANCIAL AND MARKET KNOWLEDGE 

Continually deepen understanding of: 

• New Zealand retail market, and the factors that cause it to change 
• Direct and indirect competition 
• New Zealand economy, and global influences 
• New ways for customers to interact with brick-and-mortar retail 
• The effect of changing retail strategy to overall RUBY performance 

SOFTWARE UTILISATION 

 Ensure all retail team members are equipped to understand and improve performance through the effective use of software, for example: 

• Shopify 
• Zoho 
• Airtable 
• Kepler 
• Yotpo 
• Cin7 Core 

DATA ANAYLISIS  

Insightful use of software systems and collection of anecdata to report to: 

• IRL team 
• HQ team 
• Exec 
• Board 

On: 

• Performance against targets 
• Reasons for performance 
• How to improve performance 
  

COLLABORATION 

• Work closely with senior leadership team to ensure retail team connects with other departments to meet the needs of Rubettes, and the wider business 
• Facilitate a sense of connection between retail and teams based in RUBY HQ 
• Interdepartmental communication clear and effective, and processes are well maintained, seeking out improvements as required 
• Utilise shared communication channels (for example Club Rubettes, NECTAR) 
• Champion Toolbox initiatives in retail team 

RETAIL DELIVERABLES 

SALES TARGETS 

By branch and as a full IRL channel: 

• Daily 
• Weekly 
• Monthly  

KPIs 

By branch and as a full IRL channel: 

• Customer satisfaction 
• Conversion 
• ATV 
• IPS 

EXPENSES 

• Wage budgets 
• Store expense budgets 

STOCK 

• Accurate stock holding  
• Solve variances  
• Stock shuffle 
• Weekly stock management processes (for example, SOH) 
• Stocktake  
• Faulties, returns, recalls and repairs 
• Repricing and rebarcoding 

E-COMMERCE 

• Order processing and dispatch  
• Customer returns 
• Assist with courier issues  

KEY PERFORMANCE INDICATORS 

• Sales and KPI targets met 
• Expenses managed within budget 
• Accurate stock holding, and on-time completion of tasks 
• E-commerce processing accurate and on-time 

In return we will offer you the chance to work with a highly talented team in a fun and dynamic work environment, where we work hard and know how to party. If you are interested, please send your C.V. along with a personalized cover letter to Ali via email to ali@rubynz.com by 16th March.

Requirements of the role:

• Try on fit samples with design and production teams.
• Give feedback on fit and feel of the garment.
• Wear test samples outside of head office when needed, filling in feedback questionnaires.

Measurements (give or take 1cm):

Bust- 86cm

Waist- 70cm

Hip- 98cm

Height- 165- 175cm

*Please view our size guide to reference above measurement points.

Previous experience is not required, but must be a clear communicator and have a good understanding of the RUBY and liam brands.

To apply please send through your measurements, availability and some information about yourself to sarah@rubynz.com. Applications close Friday 30th of March.

With this role you will be joining a creative, diverse, inspiring and fast paced industry. To be successful in your application you will have the following skills:

• 3+ years experience in a similar role.
• Experience with working with PAD system and digital patterns.
• Experience with grading and working with a wider size range.
• Excellent technical skills in fabric, pattern making and garment construction.
• Excellent communicator and able to relay instructions accurately- both verbally and written.
• Good time management skills and able to prioritise tasks to ensure deadlines are met.
• Good problem solving skills.
• Proactive and open minded.
• Reliable and flexible.
• Accurate with attention to detail.
• Comfortable in a fast-paced environment and works well under pressure.
  

Please send your C.V and personalised cover letter to ruda@rubynz.com by Sunday 30th of March.