RUBY Says Recycle FAQs
The items you return to us will be priced at what we believe to be a fair market value for the garment, taking into consideration its age, condition and demand for the piece.
You will receive a RUBY Voucher issued dependent on the agreed resell price:
You will receive a RUBY Voucher issued dependent on the agreed resell price:
- Resell price between $0 - $50 = RUBY Voucher at 20%
- Resell price between $50 - $100 = RUBY Voucher at 30%
- Resell price $100+ = RUBY Voucher at 40%
You can shop at our RUBY Says Recycle flagship store and at select RUBY stores.
If you are interested in being a part of RUBY Says Recycle, you can contribute your RUBY + Liam pieces and drop them off at any RUBY store. See just how it all works in our guide here.
RUBY will be in touch with you via email from rubysaysrecycle@rubynz.com within 7 days of being dropped off at your store of choice.
Basically, just go hard! You are our biggest advocates, understand who we are as a company the most, and have pieces that are part of our history. You will notice when it comes to filling out your information when you bring pieces back that we ask for the provenance of the garments. Every piece has a story! We want to tell those stories to the next person who gets to take them into their lives!
Our team in store will not be accepting pieces that do not meet this criteria.
- Must be RUBY or Liam branded
- Fully functional & in good quality (no holes, broken zippers or seams, or stained)
- In a clean, freshly washed condition
- We do not accept swimwear, jewellery or accessories.
- Must not be altered in any way, aside from hemming
Our team in store will not be accepting pieces that do not meet this criteria.
This program is focused through select RUBY stores right now and is not available online. However, you never know how wide it may go in the future! Stay tuned for updates on our social channels and website.
If you do not accept or decline the price emailed to you within the required 48 hours, the offer will be automatically accepted. You will then be emailed your RUBY Voucher for these garments within 5 working days of the items being accepted.
Once we have received your response declining the offer, should you wish to have the piece back, we will return the item to the store you dropped this off at. This will be available for you to pick up 7 days after notification, and we will hold this for you for a further 7 days. If your piece has not been picked up within this timeframe, your item will be donated to a charity chosen by RUBY on your behalf. By dropping your items off for RUBY Says Recycle, you therefore agree to these terms.
If the gift voucher offered is declined, you can either have the item returned to the store that you dropped it off to for you to collect, or have it donated to a local charity. The charity depends on our community’s donation needs at the time, but we have worked with Gattung Foundation, Women's Refuge, Dress for Success and will continue to partner with charities, organisations or schools that are in need and align with our RUBY values.
Anything your heart desires! Your RUBY Voucher will be valid to redeem in store and online for 12 months.
TAKE BACK with RUBY Says Recycle! “What is RUBY doing for Black Friday?” - was a question that was asked every year. It had never felt right for us to engage with it. We know that:
SO, in November 2023 we launched TAKE B_ACK with RUBY Says Recycle, a pilot scheme where Rubettes could bring back RUBY and Liam clothing they were no longer wearing into any RUBY store...
A thriving future for our industry exists in a truly circular system. We envisage RUBY to be a place that celebrations both new and second-hand clothing. We want 25% of our sales to come from RUBY Says Recycle by 2030.
Now, with any pieces contributed to RUBY Says Recycle, we will assess how much we can resell the pieces for at what we believe to be a fair market value for the garment, taking into consideration its age, condition and demand for the piece. You will receive a RUBY Voucher dependent on the agreed resell price. The pieces that we take-back from our Rubettes will then become part of our ever-growing RUBY Says Recycle stock! RUBY Says Recycle pieces are available at our RUBY Says Recycle flagship store and at select RUBY stores.
- Black Friday does not come from Aotearoa
- It drives the type of consumption that is seriously harmful to our planet and people
- But at the same time, Black Friday can be a good opportunity for Rubettes on a tighter budget, or those who just love a sweet deal, to buy pieces that they may not have otherwise been able to
SO, in November 2023 we launched TAKE B_ACK with RUBY Says Recycle, a pilot scheme where Rubettes could bring back RUBY and Liam clothing they were no longer wearing into any RUBY store...
A thriving future for our industry exists in a truly circular system. We envisage RUBY to be a place that celebrations both new and second-hand clothing. We want 25% of our sales to come from RUBY Says Recycle by 2030.
Now, with any pieces contributed to RUBY Says Recycle, we will assess how much we can resell the pieces for at what we believe to be a fair market value for the garment, taking into consideration its age, condition and demand for the piece. You will receive a RUBY Voucher dependent on the agreed resell price. The pieces that we take-back from our Rubettes will then become part of our ever-growing RUBY Says Recycle stock! RUBY Says Recycle pieces are available at our RUBY Says Recycle flagship store and at select RUBY stores.
All RUBY Says Recycle items are final sale, they cannot be returned or exchanged.
RUBY Says Recycle purchases earn 10 points per purchase. See more on our loyalty program here.
You will receive this in your email within 5 working days of acceptance. This will be emailed to you from online@rubynz.com.
You cannot use your existing RUBY loyalty points or vouchers towards any RUBY Says Recycle items, as these are deemed as final sale product.
We will not accept items that have been personally altered to specific measurements, as we are unable to give an accurate sizing of this garment. We can however accept items that have been hemmed, which needs to be noted at the time of drop-off in store with the RUBY team!
If it is not collected within two weeks of arrival to our RUBY store, it will be donated to a RUBY chosen charity on your behalf. The charity depends on our community’s donation needs at the time, but we have worked with Gattung Foundation, Women's Refuge, Dress for Success and will continue to partner with charities, organisations or schools that are in need and align with our RUBY values.
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